Managed Service for Server Hosting

KINX provides value-added services to server hosting/ colocation customers. Unified Managed Service, server-hosting management, is offered 24 x 7x 365. This service includes backup & storage systems, OS rental, dedicated security and more functions for customization. If you have any inquiry about KINX colocation value-added service, please contact to our Sales Team.

Management only includes OS but web solutions, website etc. If management is required for an additional device, additional fee(per account) will be charged on top of the managed service fee. Designated professional technician will provide 1:1 technical support 24 x 7x 365.

Category	Detail
Monitoring	Real-time network monitoring
	Real-time system monitoring
	URL Monitoring
Network fault management	24 x 7 x 365 technical support by NOC
	1:1 technical support
	Network trouble ticket/trouble report provided when network service interruption is occurred
Consulting	Consulting on OS
	Backup consulting
	System upgrade (quotation/ consulting
Backup	Consulting about backup service and setting scheduler
	Backup (standard storage): 100G
	Backup support
	Additional HDD installation & backup - only when HDD is provided by KINX - additional piece of HDD will be charged
	Types of backup - local backup - remote backup - RTO backup
Recovery	Only backup data file provided
	Recovery within backup data
	Recovery after HW error
	Recovery after OS error
Technical support	1:1 technical support
	Web / DB / FTP / DNS installation
	Firewall setting
	Security issue
	Security patch provided
	Windows, Linux, DB re-installation
Reporting	Network report
Reporting	Monthly report

Basic	Standard	Premium
24/7/365, 1:1 technical support
OS installation (once) DNS Server setting (once) DB setting (5ea) Restore from backup (once)	OS installation (once) DNS Server setting (once) DB setting and management (10ea) Restore from backup (once)	OS installation (3 times) DNS Server setting DB setting and management(15ea) Restore from backup (twice) A backup server provided if there's a severe network failure
\100,000/server/month	\150,000/server/month	\200,000/server/month